# US9418355B2: Crowdsourced Responses Management To Cases

- Kind: Granted patent
- Family: Crowdsourced Responses Management To Cases (https://www.intellectualfrontiers.com/patents/crowdsourced-responses-management-to-cases)
- USPTO status: Patented Case (as of 2016-07-27; record read 2026-09-27)
- Application: 14032368
- Filed: 2013-09-20
- Published: 2015-03-26
- Granted: 2016-08-16
- Estimated expiration: 2035-04-14 (An estimate from Google Patents, read 9 October 2026. Fees, terminal disclaimers and later events can change it, and it is not legal advice.)
- Inventor: Shahid N. Shah
- Rights holder: Intellectual Frontiers LLC
- Classifications (CPC): G06Q 10/10, G06Q 10/40

## Licence or acquisition

Available for an exclusive or non-exclusive licence, field-of-use licences included, or for acquisition. Terms on inquiry. Write to hello+ip@intellectualfrontiers.com.

## In plain language

[Efficient Response Management System and Method for Crowdsourced Networks](https://www.intellectualfrontiers.com/patent-summaries/efficient-response-management-system-and-method-for-crowdsourced-networks)

## Abstract

A response management system and method configured to allow management of responses to a case submitted by an entity in a crowdsourced network. The system includes a processing circuit that receives, from the entity over the crowdsourced network, the case. The processing circuit federates the case, into a plurality of federated cases, based on one or more parameters. The processing circuit routes the federated cases to the crowd of respondents in the network. The processing circuit receives responses from the crowd for each of the federated cases. The processing circuit integrates responses for each of the federated cases to yield a single integrated response for the case. The processing circuit publishes the integrated response anonymously that is viewable publicly.

## Independent claims

1. A response management system configured to allow management of responses to a case submitted by an entity in a crowdsourced network, said system comprising: a memory for storing information pertaining to said case submitted by said entity, respective responses for said case by a crowd of respondents in said crowdsourced network, and programmed instructions; a processing circuit configured to: receive, from said entity over said crowdsourced network, said case; federate said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired, and wherein said level of reliability and trust is controlled by using a crowdsourcing index (CI) that is indicative of a crowd of respondents; route said federated cases to said crowd of respondents in said network such that said routing of said federated cases is managed based on said session parameters associated with each of said federated cases; receive responses from said crowd for each of said federated cases; associate information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases; route said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases; integrate responses for each of said federated cases to yield a single integrated response for said case; and publish said integrated response anonymously that is viewable publicly, wherein said processing circuit further comprises a complexity evaluation engine to evaluate a complexity of various portions of said case prior to federating said case into said federated cases based on said level of complexity of said portions, and wherein said complexity evaluation engine evaluates a complexity of said various portions of said case based on inputs from a plurality of crowdsourced persons; and a scoring and reviewing module to review and associate a score to said integrated response by crowdsourced experts such that said integrated response when published bears a rating indicative of said experts review and score.

9. A method for management of responses to cases submitted by an entity in a crowdsourced network, said method comprising: receiving, from said entity over said crowdsourced network, a case; evaluating a complexity of various portions of said case based on said level of complexity of said portions; evaluating a complexity of said various portions of said case based on inputs from a plurality of crowdsourced persons; federating said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired; defining a crowdsourcing index (CI) that is indicative of a crowd of respondents, wherein said CI is defined based on desired reliability and trust in said integrated response; routing said federated cases to said crowd of respondents in said network such that said routing of said cases is managed based on said session parameters associated with each of said federated cases; receiving responses from said crowd for each of said federated cases; associating information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases; routing said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases; integrating responses for each of said federated cases to yield a single integrated response for said case corresponding to said federated cases; reviewing said single integrated response and associating a score to said single integrated response by crowdsourced experts such that said single integrated response when published bears a rating indicative of said experts review and score; and publishing said integrated response anonymously that is viewable publicly.

14. A non-transitory program storage device readable by a computer, and comprising a program of instructions executable by said computer to perform a method for management of responses to cases submitted by an entity in a crowdsourced network, said method comprising: receiving, from said entity over said crowdsourced network, a case; evaluating a complexity of various portions of said case based on said level of complexity of said portions; evaluating a complexity of said various portions of said case based on inputs from a plurality of crowdsourced persons; federating said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired; defining a crowdsourcing index (CI) that is indicative of a crowd of respondents, wherein said CI is defined based on desired reliability and trust in said integrated response; routing said federated cases to said crowd of respondents in said network such that said routing of said cases is managed based on said session parameters associated with each of said federated cases; receiving responses from said crowd for each of said federated cases; associating information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases; routing said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases; integrating responses for each of said federated cases to yield a single integrated response for said case corresponding to said federated cases; reviewing said single integrated response and associating a score to said single integrated response by crowdsourced experts such that said single integrated response when published bears a rating indicative of said experts review and score; and publishing said integrated response anonymously that is viewable publicly.

Source: https://www.intellectualfrontiers.com/patents/crowdsourced-responses-management-to-cases/us9418355b2