Research area

Business Model Innovation

Healthcare is unusually intermediated: an innovation reaches a patient through physicians, hospitals, distributors, DME suppliers, pharmacies, PBMs, payers, employers, purchasing organisations and government programs, and each of them controls a different part of the money, workflow, reimbursement or risk. This area studies who must approve, prescribe, purchase, distribute, implement, bill for, bear risk for and profit from an innovation, and whether each intermediary should be retained, bypassed, replaced, consolidated, automated, partnered with or become the product itself.

Healthcare is unusually intermediated

A medical device, diagnostic, digital health product, care-delivery innovation, clinical workflow or healthcare service rarely moves from inventor to patient directly. It passes through physicians, hospitals, health systems, distributors, DME suppliers, pharmacies, specialty pharmacies, PBMs, payers, employers, purchasing organizations, government programs, home-health organizations, laboratories and benefit managers.

This area studies how healthcare innovations actually reach patients and where the economic value ends up. It is not about choosing between subscription pricing, licensing and product sales. It is about the structure underneath that choice.

The research problem

Who must approve it, prescribe it, purchase it, distribute it, implement it, get paid for it, assume risk for it, and benefit economically from its use?

In healthcare these are usually different parties. The physician who orders it spends none of the money. The supplier who bills for it did not build it. The employer or risk-bearing organization that gains when it works often never sees the sales conversation. Understanding who occupies each of those positions is the work.

Intermediation is a design variable

For each intermediary in a chain there are seven postures available: retain it, bypass it, replace it, consolidate it with others, automate its work, partner with it, or become it. Which posture is correct depends on whether the intermediary's function is legally and clinically required or merely historical, and on where the margin and the risk sit.

That is the standing claim of this area: intermediation is a design variable, not an unavoidable feature of healthcare. Research here produces mapped value chains, business-model hypotheses and individual opportunity studies in a consistent format, so that different opportunities can be compared and revisited as facts change.

Research under this area

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    Intermediation in Healthcare Delivery

    Healthcare is unusually intermediated. Between an innovation and the patient sit physicians, hospitals, distributors, DME suppliers, pharmacies, PBMs, payers, employers, purchasing organizations and government programs, and each of them controls a different part of the money, the workflow, the risk or the door. This pillar treats that structure as something to be mapped and redesigned rather than accepted.

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