Intellectual Frontiers

Check That No Stand-In Did a User’s Step

The Shortest Truthful Distance

Use this when you want to check that a piece of product work went through the whole loop without a stand-in doing a user’s step. Worked in “A Fast Loop Only Works if Real Users Stay in It.”

The Shortest Truthful Distance loop check for one piece of work.

Step Who did it Output Real user present where the step needs one?

User

Observation

Evidence

Prototype

Real-user validation

Engineering hardening

Production measurement

User, real-user validation, and production measurement can’t be done without real users. If any of those three rows names only internal staff, the work isn’t finished; it’s waiting at that step.