Intellectual Frontiers

Research area

Zero Neo

Zero Neo asks why a business should buy specialized software for operations when much of the functionality already exists in the platforms it owns, its systems of record, and increasingly capable AI. Specialized SaaS won because packaged configuration was cheaper than custom configuration; the research area tests whether AI reverses that, and looks for the cases where it does not. New software is the last resort.

Research pillars

Zero Neo

Zero Neo is a research program on one position: a small or midsize business should buy no new software for an operation when the platforms it already owns, its systems of record, and AI already do the job. New software for business operations should be the last resort if Microsoft 365 or Google platforms are already good enough. Zero Neo is the program that tests whether AI has made that position defensible, and looks for the places where it is wrong.

Next

Read the full textWrite to us about this research