Pattern
Work Origin and Incentive map
Find whether work serves the outcome or was created by a rule, incentive, boundary, or information failure. Each burden is classified and given a disposition of retain, assist, automate, redesign, renegotiate, or remove. Institutional friction can be protective, so classification does not prove a burden is waste.
Inputs
A recurring burden, governing rules, contracts, payment terms, organizational boundaries, and affected parties.
Method
Classify the work as outcome intrinsic, safety, legal, reimbursement, contractual, defensive, coordination, reconstruction, reporting, vendor imposed, cost shifting, or obsolete.
Output
A disposition of retain, assist, automate, redesign, renegotiate, or remove with an owner.
Boundary
Institutional friction can be protective. Classification does not prove that a burden is waste.
Stop
Stop automating when the root cause can be removed more safely or cheaply.