What's new
Everything that changed here, newest first: research, patents, portfolio works, books, and the site itself.
September 2026
NewPress
New book: The Product Manager's New Job Is Acceptance
The Product Manager’s New Job Is Acceptance: A product can pass QA and scripted acceptance testing and still fail the people it was built for.
NewSite
One page now lists everything that changed on the site
What's new collects new research, patents, portfolio works, book updates, and site changes in one dated feed, with filters by area and kind and an Atom feed.
NewPress
New book: Medical Device Connectivity
Medical Device Connectivity: Most hospital devices do real clinical and operational work, and most of them can't report what they did. When a device can't report, staff write it down by hand, rebuild it later, or never learn it at all.
NewStudios
Studios explains when it builds, and what a partner gets on day one
A new page argues that Studios should build only when a serious search finds no better-positioned builder, starting with the cheapest useful experiment.
NewPress
New book: You Are Not the User
You Are Not the User: Competent, caring people can build the wrong software when the information reaching them has passed through a chain of handoffs.
NewPress
New book: You Are Not the Warfighter
You Are Not the Warfighter: The people who know the fight have always had to wait for someone else to build what they fight with, and AI now makes integration cheap enough for them to build more of it themselves.
NewPress
New book: Getting Paid to Do the Right Thing
Getting Paid to Do the Right Thing: Medicare already pays for the between-visit care most practices deliver, and most practices haven't built the operation that earns the payment.
NewCapital
A browser tool tests whether funding would speed up a repeatable customer motion
The seed and early-capital readiness tool gives a verdict on whether money would accelerate a repeatable customer motion or only extend the search for one.
NewPress
New book: The Child Should Never Experience the Organizational Chart
The Child Should Never Experience the Organizational Chart: Every specialist in a school can be competent and the child can still be let down by the handoffs between them.
NewPress
New book: Doing the Right Thing Is Not a Business Model
Doing the Right Thing Is Not a Business Model: A product can be clinically effective, FDA cleared, loved by physicians and proven in a pilot, and still have no path to a purchase, because the person who benefits is rarely the person who pays, and there is no single customer inside "the...
NewPress
New book: FixedOps Performance
FixedOps Performance: Most fixed operations problems do not arrive as large failures.
NewPress
New book: Surviving Scientific Review
Surviving Scientific Review: NIH received 62,592 Research Project Grant applications in fiscal year 2025 and funded about 13 percent.
NewPress
New book: Zero-Bureaucracy Product and Project Management
Zero-Bureaucracy Product and Project Management: AI made building cheap, but most project management still assumes it is expensive. A team can now build the wrong feature fast and well, and turn a passing thought from an executive into working software before anyone decides anything.
NewPortfolio
Computer-Controlled Smart Referrals System And Method
First filed 2024-01-17. 2 filings on record with the USPTO.
NewResearch & IP
Adversarial simulation may replace part of annual training
Generated, varied, current scenarios delivered continuously and measured behaviourally are a plausible substitute for a yearly module. Plausible is not proven.
NewResearch & IP
Backups are usually out of scope, and usually full of the data
Retention and deletion policies often exclude backups for practical reasons. The exclusion is defensible. Leaving it unstated in the notice is not.
NewResearch & IP
Consent language without enforcement is a claim about intent
If withholding consent does not change what a system does with a record, the consent mechanism only keeps a record of the choice. It does not enforce it.
NewResearch & IP
Credential reset at scale is required and almost never rehearsed
Serious intrusions usually end with rotating every credential, key, token, certificate, and service account. Most organisations have never attempted this even partially.
NewResearch & IP
Deletion is the sharpest privacy test
A verified end-to-end deletion exercises the data map, the vendor list, the backup policy, and the derived-data problem at once. Few organisations pass it on the first attempt.
NewResearch & IP
Design out the memory dependency
For each control that depends on a person recalling guidance under pressure, look for a technical arrangement that makes the safe action the default or the only one.